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We take your privacy seriously and we are committed to safeguarding your personal information at WIND RISES WATER SPORTS TRAINING SERVICES L.L.C. (registered office: Bayan Business center 607-403, Dubai, Trade License 1118837) (hereinafter “Service Provider”, “we” or “us”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – ‘Contacts’.
The sources of your personal data collected (hereinafter “Platforms” in this policy) may include without limitation the following:
This policy does not apply to information collected:
The type of personal information we collect on or through our platforms, why we collect and how we use the personal information are explained in the following:
We would use your personal data to help us respond to your queries or expression of interest. We may receive your personal data through one of the following channels:
When you subscribes to any of the Service Provider’s services, initiates an option/reservation, registers for a tour/training or orders one; when you pay for the services; send us an enquiry, via our website/social media page/call/WhatsApp, regarding our Events; when you participate in one of our Event; when you may have expressed interest about our services through our third-party agents; when you visit our office or contact our advisors.We collect the following personal information: name, email address, phone number, nationality, number and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service. Additionally, when you call our customer service centre, we would maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.
Once you have decided to accept the Terms and Conditions, we can collect personal data such as name, passport, visa details, address, national ID, contact to conclude the contractual arrangements.
Your satisfaction is our priority and we proactively take necessary steps to ensure you are well satisfied with our services. To help us respond to your feedback or complaints, we collect the following personal information: name, email ID, transaction details (such as service you availed) and your feedback, through a survey conducted after you complete a transaction or after the completion of your call with our customer service team. We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and to take necessary steps towards continual improvement. In the event you prefer not to receive such information, you may opt out by following the instruction provided in Section – “How to opt out?”.
We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by notifying you of any events conducted by the Service Provider, or sending you personalized offers, discounts or promotions by our mobile application, or email (where you have agreed to receive our emails), or advertising content that is relevant to your interests. It is in our legitimate business interests to send you information about the Service Provider's services and latest offers. We use your personal information such as email ID and/ or contact number to share information relating to Service Provider’s services and latest offers that may be of interest to you. In the event you prefer not to receive such information, you may opt-out by following the instruction provided Section – “How to opt-out?”.
The Service Provider uses the personal information you provide us for a commercial purpose to help us tailor and show advertisements to you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels including social media platforms. Our third-party partners may use cookies and non-cookie-based technologies to help us show you advertising based upon your browsing activities and interests. In the event you wish to opt-out, you may do so by following the instruction provided Section – “How to opt out?”
We may need to process and retain your personal information to comply with legal requirements to which we are subject . It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with the relevant legal and regulatory obligations.
We may need to process your personal information to keep your payments safe and secure and protect against fraudulent transactions. It is in our legitimate interests to process personal information to keep your payments secure and to prevent fraud. We may also require your personal information to send payment reminders and legal intimations in case of overdue payments. Processing personal information in this way may also be necessary to ensure compliance with the relevant legal and regulatory obligations.
We understand that you may not prefer for us to contact you with any offers, promotions or details of our products and services. In the event you opt-out, we may be required to maintain information such as name, email ID/contact number and the subscription(s) that you have opted out of to ensure compliance with your requests. Also, in the future, if you wish to hear from us, you may at any time, contact us to opt-in and we would be happy to keep you posted about our latest offers, promotions and/ or details of our products and services.
There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information pursuant to our legitimate business interests when you visit our website or utilize our services:
The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
The technologies we use for this automatic data collection may include:
We use these cookies for the following purposes:
We work with third parties and we can receive information about you from them as well. We also collect personal information from individuals who may refer you as a friend to our loyalty schemes or third-party agents or products or services. We ask these individuals to confirm that you are happy to hear from us.
1. You may remove your name from our mailing list by sending an e-mail addressed to hello.dubai@windrises.com and writing in the subject line “Opt-Out.”
2. You may contact us using the details provided in Section – ‘Contacts’.
We may disclose personal information that we collect, or you provide as described in this privacy policy:
The personal information that we collect from you may be transferred to, and stored at, a destination outside the EEA (for example, in Dubai). It may also be processed by staff operating outside the EEA who works for us or for one of our third-party vendors. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information. We carry out such transfers to facilitate the performance of our contract and in pursuit of our legitimate business interests of helping us serve you better. We have implemented adequate safeguards to protect and secure the information involved in such transfers. Where we transfer personal information outside of EU, we either transfer personal information to countries that provide an adequate level of protection (as determined by the European Commission) or we have appropriate safeguards in place.
We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, any other purpose outlined above or to comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period, for example, till the end of the contract with the organization you represent, or after your query has been addressed. In certain cases, we may retain your personal information for a longer period where extended retention periods are required by law or regulation and to establish, exercise or defend our legal rights. We will ensure that it is disposed in a secure manner when it’s no longer needed.
Your personal data security is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer, smartphone, and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information and to make sure that your personal information is secure with us.
We have implemented and maintained appropriate technical and organizational security measures, policies and procedures to protect your personal information from the accidental loss, unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Measures we take includes:
If you are subject to laws that provide you with such rights, you may have certain rights in relation to your personal information given below.
If you wish to access any of these rights, we may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.
If you would like to access the below rights, you may contact us by mailing us at hello.dubai@windrises.com or sending us a communication to Data Privacy Office, Bayan Business center 607-403, Dubai Dubai, United Arab Emirates . We shall aim to comply with all requests within reasonable time in-line with applicable laws. We may not always be able to fully address your request, for example,
We will make every reasonable effort to honour your request in-line with applicable laws. In the event we require additional time due to the complexity of the request, we shall promptly inform you of the same.
You have the right to obtain confirmation as to whether we process personal data about you, receive a copy of your personal data held by us, and obtain certain other information about how and why we process your personal data (like the information provided in this privacy statement).
You have the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal data completed.
You have the right to restrict our processing of your personal data in the following cases:
We can continue to use your personal information following a request for restriction, where:
You have the right to obtain deletion of your personal data in the following cases:
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
You have the right to object to our processing of your personal data in the following cases:
You have the right to receive your personal data provided to us and have the right to send the data to another organization (or ask us to do so if technically feasible) where our lawful basis for processing the personal data is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.
Where we process personal data based on consent, individuals have a right to withdraw consent at any time.
This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
In case of any queries related to this policy, you can contact our Data Privacy Office in one of the following ways.